The staff were very friendly, and the front desk was kind enough to upgrade me to a better suite when the WiFi didn’t work in my first one. However, I experienced a major issue when someone unexpectedly walked into my suite because the front desk mistakenly gave them my room key—completely unacceptable. Additionally, the TV remote didn’t work properly, the elevator stopped functioning, and the suite wasn’t clean. There was hair on the counters, pee drops on the toilet, and crumbs on the chair. Many floor tiles were cracked or broken. There was a sanitizing spray left in the closet, which was a good thing, but I ended up using it myself to clean the counters and toilet. Despite the friendly staff, it was not a pleasant stay, and I likely won’t book this hotel again.