We booked this trip to visit with family that were also staying nearby at a resort. We planned on staying at the hotel with our 1 year old baby. We checked in around 9pm and staff at the desk was friendly, but one staff person came out from the back and was not pressed professionally - Did not have “Quality Inn” attire on and honestly was barely clothed. When we got up to the room, I put the baby down and started making her a travel pallet on the floor. There was a good chance she would end up in bed with us anyway, so I went to check the bed. The bed was made, white sheets, but there were balls on the top layer of bedding. Upon closer inspection, these “balls” were multiple pieces of rodent feces. I immediately picked up the baby, washed her hands and feet, and my husband went downstairs to complain and get a refund. The staff was understanding and non-argumentative, but since we booked through Hotels.com, the manager would have to call us the next day to start the refund. No big deal until they never called. My husband called them the next afternoon. The managers excuse was that she had been busy with over thirty check-outs that morning. When they started discussing the refund, the manager tried arguing that they sent house keeping up and they only found one piece of rodent feces - even if that was true, and it wasn’t, one piece is MORE than enough. Especially with a baby staying. For $300 for two nights, they should do a better job. No “Quality” here. Stay elsewhere.
