6/10
We have stayed at this hotel several times and always felt the service was good. This time housekeeping was not completed everyday as requested. we ran out of shower body soap, nearly out of toilet paper, our bed was never made and new towels not hung up when housekeeping was completed. The lobby and breakfast areas were freezing. The breakfast buffet ran out of items and they were not replaced, tables were left dirty and styrofoam was used for plates. It seemed they had new staff in the breakfast area who were doing a less than satisfactory job. We found out on our third day that we were entitled to a free bottled water daily without charge. The tap water tasted terrible so that would have been nice to know when we arrived.
Kathleen
Viaje de 4 noches