4/10 Aceptable
7 de jul de 2025
Denied room I reserved/dirty room/rude employee
To begin with, parking at the hotel was difficult because the hotel must not police who parks there. We parked in grass by the road. I booked 1 room with 2 beds for my friend and I and a king room separately for a family member. I checked in at 4 pm, got to room to find 1 bed and small sofa. When I spoke with a man at desk he told me if I didn’t want the room I could go find another hotel that had a 2 bed room available. He was cocky and rude. Blamed it on the fact that I booked with a 3rd party. The other 1 bed room was dirty. The family member found blood on the toilet seat and the floor had food on it so it was not properly clean. I have stayed at a lot of different hotels and never had these issues. Paying $500 a night for each room for the weekend, I expect to get the room type I booked and not have to sleep on a couch! I also am grossed out about the unsanitary condition of the other room. I would think their front desk emps be better trained and not tell a guest to go find another hotel. Next time I guess I will.
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Viaje con amigos de 2 noches
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