We did get there early, so waiting for check in was okay. however, after we waited, no one came to check us or others in. then a person came out and said she would help us after she took care of putting some stuff away. not very friendly.
however, during check out. the person at the counter was very friendly and when i asked for a receipt, she explained why an error was made and that my card was re-imbursed. totaly night and day difference from check-in. Though they said it could be noisy (gave free ear plugs) at night due to the trains,we did not hear anything.