Booked a stay late night at got to the hotel 40min after the booking to find out that my room wasn't available for me. On top of this, gentelman (if you can call him that) was raising his voice and shouting at me. His name is Oskar at the front desk, absolute dicsussting behaviour, said that he doesnt care that i bought via booking site, i should have gone on their site. After loads of shouting at me, he then offered a room in other hotel that was 5 min away. Ive asked will i get complimentary breakfast for inconvenience, he said yes, but yet, nothing was offered in the morning. I would not stay in this facility purely for one reason - apalling customer service, no responsibility taken for misseling too many rooms online and shouting at me!
I understand that it is easy to sell too many especialy in this economic situation, we all trying to make most profit to sell each room, dish, seat on bus or plane, etc. But its not consumers fault if oversold, so please act accordingly - apologise, give better spec room, offer upgrade, be nice and polite!