I stayed here for my girlfriend’s birthday, and while the hotel itself looked beautiful and had a nice design, I was quite disappointed with a few things that really affected our experience.
First, I had planned to book a massage for both of us, but when I asked at the spa, I was told there were no available appointments until Sunday, even though the service is advertised as being available daily. We were only staying for one night, so that was really disappointing.
On top of that, the air conditioning in our room wasn’t working properly, it showed a “system error” message. I didn’t want to waste time going to reception, so I just opened the window instead, but it definitely wasn’t what I expected from a hotel of this standard.
Even small details were overlooked, like the tissue box not being topped up, it ran out after just two tissues, which is unacceptable for a place of this level.
On a positive note, the bed was very comfortable, the spa area was nice, and I really liked the overall design of the hotel. But the issues I experienced took away from what should have been a perfect stay. I think three stars is actually quite generous considering the circumstances.