I am a local event promoter, I booked 5 rooms in this hotel for my artist lineup and was expecting quality service. What happened instead was unacceptable. For starters, I called the hotel shortly before check in time to confirm the details of everything I would need for a successful stay. I was told by the employee who answered that because I had already paid a deposit, my artists would simply need to show up and give their names to check in, and my card would be charged. When my first artist went to check in, first the hotel claimed there was no reservation for him, then upon finding it they tried to say it was my fault for supposedly misspelling the name on the booking, despite the name on my confirmation being an exact match to the artist's legal name on their ID. The first room was charged to my card, and then somehow the hotel claimed my card declined for the rest of the rooms despite my bank records showing no attempt of even trying to charge me for the remaining rooms and all the money being in my account. My 4 remaining artists were made to put their personal credit cards on the rooms and pay out of pocket which I had to reimburse. I even called the hotel before my artists were actually charged to switch the rooms to my card, which I was told was successful by the employee I spoke to, yet my artists were still charged for the rooms. absolutely unacceptable and frankly quite embarrassing. I will never book with this hotel again and I would recommend anyone stay away.