Holiday Inn Express Hotel & Suites South Bend

A very responsive and hard-working staff can be found at this facility, but in terms of condition, it was well beyond tired. I took photographs of literal bullet-sized rust stains that pocked the bathtub I was supposed to use. That, coupled with the broken caulk around the tub put this particular room in the “dump” category. Front desk and on-property manager were hard-working and helpful, but the property has fallen into neglect.

We went to visit our son at College and we brought our two children with us. We got a suite and there was plenty of room. The only thing I would complain about is there was only one cooling unit and it was hot on the one side of the room.

The property itself is nice, but our room wasn’t clean. We checked in at 10:30 pm, so I was tired and admittedly not as observant as I should have been. First I noticed the garbage can in our room was full of trash, but I thought ok, no big deal, they forgot to empty it. Then I entered the bathroom and found the previous guest’s towels draped over the shower curtain, the soap they used still in the dish, no toiletries etc. by then my daughter (who’s 8) had already flopped on the bed and was sound asleep. Under other circumstances I would have asked for a new room. Really gross, especially in the middle of a pandemic.

Fine hotel and it was what it needed to be.

Upon entering this hotel seem nice enough. Matter of fact on the surface it seems like it is recently renovated. I was happy to see it had a tub because I was bone tired and planned on taking a soaking bath. The tub stopper was broken so there went that idea. The next morning I came down for what was advertised as a 6:00am "cold" breakfast. I thought I would grab a cup of coffee and hit the road. The young man behind the counter informed me that the breakfast employee hadn't shown up and hadn't called in. He said there would be no 6:00am cold breakfast. I asked about a cup of coffee and informed me that coffee was part of the cold breakfast. He was loud and unapologetic. Hey Main Manager, please teach your counter clerks how to make coffee. There is no doubt in my mine that there is a failure in management at the hotel and I think I was experiencing the "tip of the iceberg". I left with no promised breakfast and no coffee. I have has better in Super 8s that cost much less.

Only had an overnight stay but it was very nice. Hotel was clean and the staff was friendly. Only had a little issue with the Handel of the shower which was very hard to open because it was loose, other than that everything was perfect.

Everything was great! Clean rooms, friendly staff

Bathroom was not in good condition. There was no soap to wash hands. No shampoo/conditioner in bottles in shower. Half a roll of toilet paper. Soap dish was still dirty from last guest. With Covid all over the place it wasn’t very comforting staying in this room. Thank goodness I brought mine own Clorox wipes to wipe everything down.

We came in early to drop our son off at ND. They were great to assist with having a room available that was cleaned. The rooms themselves are really nice and newly appointed for work and leisure.