The worst hotel experience of my life. I paid for a 28-day online reservation but upon arrival, I had to be moved to different rooms twice because nothing was working properly; the place was dingy, and there were cockroaches and other pests.I requested a refund so I could move to another hotel so they upgraded me to a better room. Even then, I couldn’t use the gym for two weeks, and the pool was never in a usable condition—despite being advertised as available. Some staff members were extremely rude, they ruined my birthday, they kept disturbing me unnesesarily & money was stolen from my room. The food was terrible, and despite my informing them of a mushroom allergy, they kept including mushrooms in the English breakfast even though they already knew that I had also been very sick for some days because of food poison maybe from there too. They kept me there with constant, empty promises that were never fulfilled; after three weeks, I couldn’t take it anymore as I had chest pain there because of all the stress I was going through been there for so long locked in a dark room. The stolen money was given back to me and they even took me twice to another hotel swimmingpool but that didn’t change all I had to go through there and anytime I reported it here to find a solution they lied saying that everything was good even though I still have all necessary proves to comfirm what Im saying so they didnt give me what I paid for, they made me suffer there and didnt even compensate me.