8/10
While most of our experience was a fabulous 10/10, there was one flaw which reduced the rating to 9/10. First the positives: Beautiful rooms and hotel, great housekeeping, good location for downtown, nice coffee in lobby, friendly and welcoming concierge ,front desk, door men and luggage staff. However after reservations and concierge Natalia had kindly reached out to ask how they could help with our stay , we encountered Bartender Jay from Michigan in the Oak Room who obviously needs more training on customer service. After attending a nearby concert, at least 20 Hermitage guests came to the Oak Bar hoping for a small bite. Jay sternly said the kitchen is closed. I asked him if we could get some nuts or popcorn , he said no and no. After noticing that my $22 glass of wine was poured much smaller than the guest next to me, he said no it was poured correctly. But in room dining was available until 1 am and it was 11;15pm?
Viajero verificado
Viaje de 2 noches
