**False Advertising, Poor Service, and Uncomfortable Stay**
I booked this hotel *specifically* because they advertised a heated pool, which was the main reason for our stay. Upon arrival, we found out the pool was *not* heated at all, making it completely unusable. My kids were extremely disappointed, as this was supposed to be a fun getaway for them.
When I brought this issue to the staff, their response was completely dismissive. There was no sense of urgency in fixing the problem, and every time I asked for an update, they made it seem like I was being unreasonable for even asking. Instead of taking accountability, they acted like it wasn’t a big deal—even though this was the *one* reason we chose this hotel.
To make matters worse, the valet was an absolute disaster. It was completely unorganized, took forever to get our car, and felt chaotic the entire time. For the price we paid, I expected way better service.
As if that wasn’t enough, the beds were incredibly uncomfortable—way too firm, and the pillows were flat and lumpy. None of us slept well, which only made the entire experience even worse.
Overall, this stay was a massive disappointment. Between the false advertising, dismissive staff, and uncomfortable accommodations, I would *never* stay here again. If you're considering booking, do yourself a favor and look elsewhere.