8/10
The resort was AMAZING! Such lovely friendly warm people working there. In particular Pita and Stefano at the front to assist and welcome.
Staff at adults pool bar were lovely. Adults pool was beautiful and quiet and a great side to stay. Renovations will look great and did not impact our stay with noise etc, all being done well. Only complaint is the reservations supervisor on 20 May when my partner and I tried to check out. The process took over an hour and he would have to be one of the most arrogant, rude and disrespectful people I’ve come across. I had 2 reservations in my name, one for myself and partner for 10 nights, one for a friend and her partner for 7 nights. At checkout he acknowledged the 2 bookings but said my friends checked out 3 nights early and we overstayed by 3 nights. We explained numerous times our friends that checked out after 7 nights as per one booking and we were checking out after 10 nights as per the second booking. He insisted his claim of the early check out and over stay. Something which was so obvious to anybody he would not listen to. It took over an hour before he finally acknowledged what had occurred yet at no time offered an apology for the manner in which he treated us. Such a huge disappointment to what was otherwise a fantastic holiday
Linda
Viaje con amigos de 10 noches
