This hotel should not be valued at over $250 a night due to poor customer service, lack of cleanliness, and misleading advertising. As a Hotels.com VIP member, I expect that the hotel (1) be clean and (2) actually resemble the photographs. Unfortunately, neither was true for this establishment. Similar to other reviews, the property was outdated, and our room was not upgraded despite the hotel being nearly empty. The air conditioning didn’t work, and when we requested a late checkout, we were only given an additional hour—nothing beyond the standard, at least within the U.S. My husband was locked out of the room after 11 a.m. because they didn’t update the key fobs. The decor was bulky and took up too much space in our small room, making the stay not worth the price.
This is one of those hotel rooms where you just sleep and stay out all day because there is absolutely no feeling of comfort. Like other reviews mentioned, it felt more like a motel. The low beds were very uncomfortable—good for putting on shoes, but terrible for sleeping.
I wouldn’t recommend staying here if you’re accustomed to a simple Marriott or Hilton experience. VIP benefits were not honored. Right after we checked in, two French couples received “complimentary upgrades” because the hotel wasn’t full. So I’m not sure what was going on with that.