This is my second or third time staying at this hotel, but this time felt different. The room I was originally placed in was hot and the ac was not working. Overnight, while sleeping, the ac starting making a really loud noise that woke us up. We called the front desk, and he said he would send maintenance. After 10 mins, no one came, so I had to go downstairs and ask again. The manager calls the maintenance guy, who comes to the room and confirms we need to change rooms. We change rooms, but no apologies for the inconvenience or any offerings of any credit or anything. I had to ask if we could get a credit to the restaurant and the manager obliged. The restaurant staff was incredible and took care of us. However, the pool was broken too so we couldn't use it. Overall, the cost to stay in this hotel is not worth it.