2/10 Mediocre
24 de abr de 2025
AVOID!!!!!!
We were staying over night for a hospital appointment early the next morning.
Sadly there was a power cut a couple of hours after arrival, I understand this was not the fault of the owners, however it left us with no light, heating, hot water, power. We had to move hotels (at our own additional expense) as the power was not due to return until the early hours of the morning, a 12 hour outage I believe it was. The manager said he was unable to authorise a refund and the owner outright refused. Told us to get a refund from the power company. An awful, rude, unkind man named Nick, who clearly needs the £62 more than us. Would not recommend this hotel or any others under the Duvall inns brand, wouldn’t give that man another penny of my money!!!! I will also add I was poorly and expected to stay in a room with no heating or hot water for the night
Kelly
Kelly, viaje de 1 noche
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