We had a decent experience at the Sheraton, definitely not 5 stars. The staff was OK, seemed over worked and forgetful. Everywhere else we stayed in Fiji the staff was the highlight…. Not at the Sheraton.
The restaurant on the beach is disgusting, birds and bird poop everywhere, you can’t leave your table for a moment before they swoop in and eat your food. They completely forgot my husband’s dinner. We waited over an hour. In the end they didn’t charge us for my 2 kids food or mine, but still it was bad.
Our room was dated. The TVs didn’t work for 2 days of the 4 we were there. The system didn’t work for check in either and the staff said they would reach out when it was back up, but they didn’t. We were asking for early check in, they couldn’t accommodate it, but they couldn’t even reach out like they said when room was ready.
I did a massage at heavenly spa and the masseuse was great, but it was outside in open air and I was getting devoured by mosquitoes, it was very uncomfortable, plus the construction going on had it less than relaxing.
We did like the activities the Sheraton offered like basket weaving and fire dance.
The restaurant inside with the nets up on the windows was good. The dinner buffet was worth it for us, because kids were free.
The lack of AC in the main areas was off putting.