Shangri-La's Rasa Ria Resort & Spa

This is a great resort that provides many activities for the guests. All of the staff are friendly and very competent. However, they are extremely understaffed to service a resort of this size. Each time I try to make a reservation at the restaurant or an activity, even to buy ice cream, there is always a wait of at least 15 minutes. Yes, we are on vacation and we have a lot of time. But we don’t want to spend our vacation waiting on staff. When we are on vacation, we want the staff to wait on us. It was quite surprising to find out that they charge for all activities, including non-motorized water sports. And because of its location, it was quite expensive to get anywhere. Even the staff admitted that once we mark the resort as a pick up or drop off point, the Grab rate goes up.

Great hotel, excellent service!

Beautiful hotel and location.

Our stay at Rasa Ria was beautiful and memorable. The staff went all out to make us feel welcomed and cared for. Even though the hotel is huge, there is a spirit of hospitality all around. The only inconvenience is that we were asked to make reservations for dinner by 6pm daily. I'm not sure why this was necessary and would have preferred the flexibility to make dinner plans at the last minute.

Excellent location, incredible service.

The Shangri La's Rasa Ria Resort is great. The location is perfect, secluded spread out and the beach was empty, sea was wonderful. Rooms are large with a lovely balcony overlooking the pools and the sea. The resort is doing its best to be environmentally friendly and we really appreciate that Though it is a large hotel it is well spread out so one doesn't feel overwhelmed. While we were there the occupancy was almost full but one didn't realise it. There are 2 pools, one with a water slide for kids. Food was also great. Breakfast catered to a variety of Asian and western tastes. We were upgraded to a Junior suite and were delighted. Thank You, we will definitely return.

It was a great experience! The golf lesson was very nice. Horse riding, tennis lesson, fire fly watching, etc. activities were good as well. The only unhappy thing was the rude taxi driver who drove me to the airport from hotel.(I asked the hotel to arrange the taxi for me.)

The beach is nice and the sun loungers are well-spaced and nicely positioned. The swimming pools are large and nice but one of them ( the better one) is reserved exclusively for ocean wing guests. Breakfast is good. The level of maintenance in the room is poor. There were several defective items in our room including lights, sink, bath, safe and clock. There was supposed to be an evening turndown service which we never got. The check- in process took a long time ( approximately twenty minutes) which was ridiculous. This was because we were offered a grossly overpriced upgrade which we declined. The receptionist seemed surprised that we did not want an upgrade and she then had difficulty finding an available room of the type we booked.

Although staff was very nice, it was evident on several occasions that they need to be trained better. From check-in to the housekeeping to restaurant service, we were consistently disappointed. The kids club (inside) was very underwhelming and bare bones, however, the 2 outdoor play areas were great. The grounds of the hotel are beautiful and the beach/pool areas were nice with plenty of lounge chairs. Food was pretty good too, although over priced. Overall, we were happy with our stay, but probably wouldn’t return again.

Great beach