I initially submitted a negative review about the check in experience. I later realized it had NOTHING to do with the staff on site, but rather the communication coming from the main HQ. If only we had received better instructions from them the initial dismay would have been avoided. The reception desk at the hotel is staffed from 9:00-3:00, but check in is at 4:00, so there was no one to brief us about room resources such as trash, cleaning supplies, setting the thermostat, placing a time for breakfast delivery or parking lots. Street parking is basically unavailable, and the Plaza de Cuba lot is very expensive. There is a lot 3 blocks away on Avenida Argentina that is reasonable. All this being said, when Anna arrived the next morning our experience changed 180°. She briefed us and addressed all our concerns. We could finally relax and enjoy all that Casa Triana has to offer. It’s a great boutique hotel in a wonderful area, away from the tourist bustle but very convenient to all the sights of the historic center of Sevilla. She went above and beyond for us. My wife is wheelchair bound. The hotel is the equivalent of ADA compliant, with wheelchair lift, grab bars and handrails. We thoroughly enjoyed our stay. Sevilla is a beautiful, cosmopolitan city. We would love to return.