Upon arrival, I noticed the outside of the hotel was very unkept, washer or dryer, lawnmower and other items right outside the main door. I also noticed a lot of construction items wrapped up and piled near the steps. I had to dial 0 on the phone to ring the business phone. No one came after I dialed the first time and let it ring several times. The second time I dialed, it rang several times so I hung up again. I was getting ready to leave when the night manager, who had Patel in his name according to the wall plaque, came up the steps finally. He was not dressed in official uniform and looked like I woke him up. Due to the way the place looked I asked to look at the room first. He complied; I asked my husband to come look as well. He was upset by the items that I already saw. We did not like the loudness by a man 2 doors down, the 2 pairs of work boots in the hallway. The place was dirty and the lock on the door wasn't properly working. We felt that the Super8 was dirty, unkept, unsafe for our children and us to stay there. We would like a full refund for what we were charged because we never stayed there. It was gross, unclean, unsafe, not family friendly and not a place we would be able to get a good night sleep so we could continue with our travel.