4/10 Aceptable
24 de jul de 2025
Missing essential amenities
Our disappointment started from the check-in experience. There was no one at the building and as per the instructions we had to find the restaurant that was 5-7 minutes walk uphill with lot of luggage, collect the keys and go back to the room.
First impression of the room was very good, but that quickly changed into disappointment when we realised that they had not provided basic items. There was no shower gel. Luckily there was a cleaner who was cleaning other rooms. When we asked for the shower gel, she asked to collect the hand-wash from the toiler in a glass and use it in the shower!! Really? I never imagined that a hotel that has charged over £100 per night + local taxes and that does not include the breakfast, doesn't provide the shower gel!! Use a glass to collect it from the wash basin??
The shower has no doors, just a shower curtain. The shower tub is almost at the level of the floor, curtain not long enough to reach the floor, and so there is water everywhere after you take the shower.
No hot water kettle, no means of making tea or coffee in the room.
The toilet had no lid. Just open all the time!!
On a better side, the beds and pillows were good. They had given bottled water and glasses, but that was sparkling water. They could have asked whether we prefer still or sparkling!
Overall, not at all worth for the money they charged us. I do not recommend this hotel at all.
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