I really hate that I have to give this place such a low rating. Don’t get me wrong, the location is PERFECT; however, the staff are horrible all around the property. Especially the lobby and restaurant. They are all rude and tend to show it on their face. Prices for food, coffee, and con isn’t store items are WAY over price. The food isn’t good at all. I was told breakfast ended at 11 one day, so I came in at 1030 am but was refused a table. No one was even seated. The lodge is advertised as a hotel but does not have hotel amenities. I wish I was told to bring a cooler for food and drinks. I will definitely be going back to Big Sur, but I won’t stay here. The older gentleman that works the cafe in the morning comes off racist, and the young lady in the gift shop acts is of everyone is an annoyance. Asking questions or any advice from staff made me feel like a bother. Go to Big Sur but don’t stay here!