La Quinta Inn & Suites by Wyndham Pocatello

I wasn’t impressed with our beds but the room was very clean. My room says it sleeps 5 but the pull out couch was a horrible bed. The kids loved the pool.

Room was clean, beds comfortable. I would like to see a double room stocked with enough towels. Bagged breakfast was large! Pool was open and clean. Front desk was friendly. We would stay here again.

I have to say that this was one of the worst service experiences I've EVER had. The front desk "manager" was sleeping when walked in. She was clad in a dirty sweatshirt and looked as if she hadn't showered in a day or two--and she NO MASK ON. She immediately informed us that our rooms weren't ready even though check-in was 3pm and it was 3:40 when we arrived. When I asked why they weren't ready bc of the checkin time (and BTW we'd spoken to 1.5 hours prior so she knew we were on our way) she immediately responded in a aggressive and curt tone "don't get frustrated with me. It won't help." I then said you knew when we were arriving due to your phone call, and she responded even more nasty "I have 4 people cleaning rooms so they'll get finished." I then stepped to the lobby to watch the next 4 people get into their rooms without delay. When we finally got our rooms, she sent us walking the length of the hotel to catch the elevator, which when we arrived, was posted out of order--something I'm sure she knew. I don't know how this person retains her position given the way she treats customers, sleeps at the desk, and seems to not bathe. I don't think all LaQuinta are like this, but we will NOT be staying here in the future. BTW, the woman at the desk in the morning (10/18) was GREAT--friendly, accommodating, and helpful.

the room was nice and large with great amenities but there was a hole in the carpet, the bathroom door was tight and scraped on the floor - i had to yank it hard to close; but the most offensive was when checking out, the girl behind the counter had a mug with 'f**k you' on it and some raised middle fingers printed sitting right on the counter. didn't leave a good impression.

Got there for a basketball tournament. Was told that rooms would not be ready for a few hours (I arrived past the check in time "3:30"). I got lucky that they had 1 room ready and gave it too me. Went to take a shower after my long drive and had NO towels. Called the front desk to get my family towels and they said only 2 were available??? Excuse me? TWO TOWELS available in a hotel?? Any how thought my bad luck was over with after that dilemma, went to my sons basketball game the next day. Came back around 12, for my 3 yr Olds nap. My room hadn't been cleaned, I called the front desk and they said they might not be able to get to my room. I called down frustrated and said this is unacceptable as I have a 3 yr old and I paid for full service when I booked. After his nap we left the room so they could clean, came back at 4 and still not cleaned. I called again and demanded help for my room to get refreshed, it finally did. I NEVER leave reviews but when the experience affects my family, I am left no choice. I wasn't offered a discount on my stay, a discount on a future stay, nothing!! I was blown away by this experience. At the end of the day my son won his tournament so I guess I have that to take away from this stay!

The hotel itself was nice, clean, staff friendly, very convenient location for our trip BUT, shortage of towels. We didn't have towels already in our room like you usually do, so we asked for towels, they gave us 1 bath towel and they said they have no more, that they were being serviced. We had 3 rooms and stayed 3 days all rooms were in the same predicament. We had to go and grab pool towels to dry off from our shower in the room. I think they need to purchase towels. . .

Lady Receptionist was eating in front of me while I was checking in. The Guy receptionist was not even wearing a face mask. Our neighboring room was also playing loud music at 5 am!

The stay would have perfect if not for other guests being irresponsible with their dogs. I travel with my dog and expect other to behave appropriately. My neighbor left a barking dog alone in their room for hours and the same dog peed on thd hall carpet.

Rated to high. Check-in was bare minimum - no hotel information offered, no breakfast information offered, and no personality by front desk. Bathroom was dirty - dirt on floor. Lights out in vanity. Minimum towels provided and towels provided were town in at least one location. Should not be rated more than 6. MinImum COVID cleaning and compliance throughout the facility.

This was our second time staying in the family suite and again we enjoyed our stay very much. The room was very spacious and loved having the fire place. My kids loved that it had a pool.