Room was dirty, hairdryer broken and full of scuzz, toilet wouldnt flush, front desk guy high and reeked of weed at check in, bed was hard as a rock, tv was a computer moniter only 18 inches, ac didnt work, couches were ripped up, and when we tried to checkout and cancel the next night stay the front desk person was rude and refused to let me tell her about the condition of room. She kept talking over me and saying there was nothing she could do because we used Hotel.com service.