My recent stay at the Courtyard Marriott Northwest in Oklahoma City was a mixed experience. Stephanie at the front desk made a fantastic first impression with her welcoming and friendly demeanor. Despite the hotel being extremely short-staffed, she was knowledgeable and accommodating, ensuring we felt well taken care of during our stay.
The lobby was a highlight, featuring a nice, open, and modern design that created a pleasant atmosphere. However, the condition of the carpet throughout the hotel left something to be desired, as it was in need of either replacement or a deep clean. The beds were okay, but it's clear that they are nearing the end of their lifespan and will soon need new mattresses for optimal comfort.
The hotel's location is convenient, being close to the Oklahoma City Zoo and the Science Museum.
Additionally, it's within walking distance of Chick-fil-A and McDonald's, which is handy for quick meals.
One significant drawback was the ice machines, almost all of which were out of order during our stay. This was quite inconvenient and detracted from the overall experience.
Overall, while the Courtyard Marriott Northwest has some positive aspects, particularly the excellent service from staff like Stephanie and the modern lobby, it also has areas that need attention, such as the carpet and mattresses. The location is great for visiting nearby attractions, but improvements are needed to make it a more comfortable stay.