2/10
My experience at this hotel was nothing short of awful. To start, the person who checked us in was extremely rude, displaying a condescending attitude and treating us poorly. We had booked three rooms, one of which was supposed to have two queen beds. However, they refused to honor this, claiming their system only showed one queen bed, despite us having a reservation confirmation for two. Even after showing the proof, they insisted it wasn’t true.
The hotel supposedly has a policy to clean rooms every three days, but by the fourth day, no cleaning had been done. On the fifth day, we were checking out and asked for cleaning, which they were visibly annoyed by, and, of course, it was never done.
Asking for clean towels was another nightmare. They were reluctant to provide any, so we ended up having to buy towels from Target just to have clean ones.
The service at this hotel is terrible. The staff is unhelpful, and quite frankly, racist. The rooms were far from clean—there were even blood stains on the carpet! I do not recommend this hotel to anyone. Avoid it at all costs.
Ana Victoria
Viaje en familia de 4 noches