This hotel looked great online and had decent reviews, but our experience was the absolute opposite. We are a family of 8 and booked two connecting rooms. The moment we walked in, we were hit with an overwhelming odor; a mix of musk, mold, and unclean pets. It was immediately concerning, especially since my children are highly allergic to pets.
We asked to be moved, and while they did accommodate us, the only available option was non-connecting rooms. Given our strict Christmas Eve schedule, we reluctantly accepted. The rooms we were moved to were still below standard. I repeatedly asked if the hotel followed a thorough cleaning protocol after guests with pets, and while staff said yes, it was very hard to believe based on the conditions.
The hotel overall is not in good shape. You can smell and see the deterioration throughout; on the stairs, in the elevator, and even through the exit doors leading to the back parking lot. It honestly felt neglected and poorly maintained..We stayed two nights, and both nights I woke up groggy with a headache. I’ve stayed in cleaner, more comfortable motels than this. While the staff was at least pleasant, there was no sense of concern or remorse for the condition of the rooms, which almost made me feel as though my concerns were being dismissed.
We chose this hotel solely for its proximity to downtown Grapevine, which is very close but that convenience was absolutely not worth it. I was genuinely disappointed and sad that I chose this hotel.