Extended Stay America - Salt Lake City - Sandy

Great property great service great stay!

Woke up two nights in a row with people yelling at each other in the next room. It was around 2.30am, and no managers or staff did anything to quiet that down. Difficult when I was there for business and needed rest. Windows were dirty and dusty. Floors were sticky. Bed was comfortable, but I doubted how clean it was based on the rest of the room. Minimal toiletries.Poor lighting. AC worked, but had a damp smell and seemed to create humidity. I will shop other options next time.

You get what you pay for. I needed a cheap couple of nights, and I found them. The room was fine, comfortable, but not the cleanest (dust all over the tales and windows, and hair in the bathroom), and the hotel itself was a little smelly and lacked hygiene - it surprised me in times of COVID19. I heard a gent at the front desk ask if his room could be cleaned, and he was told "Sorry, we're only cleaning rooms bi-weekly right now" and the message was quite abrasive from who I assumed was the on duty manager (based on how she was addressing other members of staff, who mostly looked miserable to be there). I was woken up 3 nights in a row to a couple clearly having relationship problems slamming doors and SCREAMING at each other. I couldn't tell if they were above me or on one or the other side of my room - the sound was horrific, and I was concerned that no one seemed to stop it. So - ya get what ya pay for, I guess. I felt fine, and the bed was super comfortable. But the service and hygiene were frightening.

Not the nicest of places. Cleanliness lacked and the front desk staff seemed a little put out when I checked in and approached them with a simple question. Manager (lady with grown out red hair) was boisterous, loud and obnoxious. She took a phone call when I was at the front desk and I couldn't hear the lady helping me over the voice of the manager's phone call. I heard the same manager tell a guest that they were only cleaning rooms every other week, and that he couldn't have his room cleaned. He had been there over a week and needed towels and fresh sheets. It was a weird feeling. I didn't feel welcome (I actually felt like I was intruding), safe, or that I was in a clean environment. The hallways were particularly smelly. The same Manager was bragging to other staff at how great they were, because they were booked pretty full. I'm going back to the Hyatt next time. They made me feel like I was part of their family!

The room was very comfortable. We had a handicapped room, as I requested. However, the set up of the shower is not effective. The head is placed in the middle of the shower instead of at the ends, so the water shoots out into the room. The head should be reinstalled at one end. Also, there was not a chair available for in the shower. Additionally, the water in the shower and the sink was not hot at all. Must be an issue with the water heater.

The people her were very nice and accommodating and the place was very clean and over all comfortable stay.

We were under the impression this hotel had a pool and they don’t. Room service didn’t come in every day, also when we were checking out it felt like they couldn’t wait to get rid of us. Check out was at 11 AM and at 10:55 someone came up from the front desk and was very rude informing us that we “needed to leave”.

Unclean, will never go back. Hairs in bed and shower. Pillows useless. Very uncomfortable and Stressful

Heater didn’t work it was freezing and the office was locked and no one will answer.

I got me and my husband a room for his birthday and we were very disappointed with what we got! Rooms look so much nicer online! Our first room was disgustingly dirty! The only plus was they upgraded us to a better room! My husband asked me why I would get him a ghetto room for his birthday! Would be a nice place if they would take care of things better and have better housekeeping! Also I feel like it was false advertising said free breakfast In room description there wasn’t a free breakfast. Only a snack bar with cheap muffins, coffee, or hot chocolate! With how dirty the hotel was I wouldn’t have ate a breakfast here anyways! Honestly would not recommend staying here!