Heritage Christchurch

A great hotel with great service all round

Fantastic suite and loved the pillow options

Cool place, great ambiance and roomy. The bed was the only complaint. Very saggy and worn out mattress.

Beautiful old government building converted into a hotel. High ceilings, large windows, many amenities. We were upgraded to a 2 story suite- fantastic’

Great location impressive building friendly helpful staff especial Pam who went the extra mile !

The experience was tainted by some poor service after I left my mobile phone in my room when checking out for an early flight.

Location is the best in Christchurch - right in the heart of the exciting rebuild. The Heritage is a fantastic building with the city's best cocktail bar (OGB) in the lobby. The rooms are really cool, with ridiculously high ceilings, a full kitchen and laundry and unique, cosy loft bedrooms. Downsides are that the rooms are getting a bit dated (worn carpets etc.), the bathrooms are very dated (step in bath/shower combos), no self car parking facilities and the staff are a bit hit or miss in terms of how helpful they are.

Staff could not do enough for us

Mattress are not good

Hotel is a service industry. Care and understand their customer should be utmost business objective, not just about money. I am sick and need to delay my family vacation and continue to stay in your hotel. However the hotel refuse to change date for me. Whether this is refundable booking or not, hotel should help the customer. Will not even consider this hotel or related hotel in future.