This hotel does not have a receptionist after 3pm, which I hadn’t appreciated when I booked it as I would have booked somewhere else. The number supplied by hotels.com was incorrect and so eventually, after lots of googling, I managed to make contact with a remote reception who sent me a text message with access codes. Our confirmation has said we had suite 102, first floor, when in-fact we were given room 502 on the fifth floor. We had lots of luggage as we were on our way to our summer holiday in Italy, and the hotel did not have a lift, so making our way up to the fifth floor via a spiral staircase was no fun and ruined the stay for us.