Embassy Suites Charleston

This property has been a favorite of mine for years. It was recently updated (overdue), and the updates are very nice. I’ll keep coming.

Great service love the bar and atmosphere. Only problem was small pool for the size of hotel.

Beautiful hotel with a very friendly staff! Breakfast was one of the best continental breakfasts I've had.

Since the renovation it is looking quite smart. The gray and blue and modern furniture are lovely. The new pool has non slip tile.

The overall appeal of the hotel is outstanding! Bright lights, glass elevators

I love the Embassy Suites in Charleston. The rooms are clean. The staff is very friendly and efficient. The only place to stay in Charleston West Virginia!

Our stay here was horrible. The only nice things about the hotel was the friendly front desk and the beautiful lobby. The room was never properly cleaned. I peeled back the covers and noticed a fresh yellow crusty stain in the bed and little tiny hairs all over the bed. I also noticed a strong woman’s perfume scent in the sheets. The bathroom had finger nail clippings and tiny hairs along the sink. I asked the front desk that we needed our bed sheets changed and they sent someone up, but the housekeeping/ bellhop seemed upset that we inconvenienced him. He didn’t apologize for the bed not being clean. He said, “what you need?” I told him the bed needed to be changed and asked for clean linens. He said “I can only change your sheets we never change the comforters in the hotel.” I was really disgusted at that point. He was so rude that my wife and I ended up changing our own sheets I didnt want his negative behavior to ruin my night. It was 9:30pm and I had a cranky 2 year old who needed to go to bed. We had traveled for 5 hours in a car and were expecting to sleep in a nice clean hotel. We weren’t expecting to become our own housekeeping. Thankfully we only stayed for one night. All they did was give us free parking for “the inconvenience”. Never again are we staying in this hotel!

The bathroom faucet was not usable because just a trickle of water. It was serviced but quickly returned to malfunctioning. The bellman Jerry was very personable, helpful, and friendly. Front desk did a very good job. Love the custom breakfast. Newly remodeled so very attractive facility.

Love staying here would highly recommend!!

Great stay! Parking wasn't the most convenient.