Dear Newport Hotel Group,
I hope this message finds you well. I recently stayed at Inn on the Square in Falmouth, MA and wanted to share some feedback about my experience.
While the location was pleasant, there were several aspects of the stay that were disappointing and significantly impacted my comfort:
1. Excessively Thin Walls: Noise from adjacent rooms and the hallway was very noticeable, making it difficult to relax or sleep peacefully.
2. Uncomfortable Bedding: The pillows provided were extremely flat, offering little to no support and contributing to an uncomfortable night’s rest.
3. Room Location and Inconvenience: The room was located directly near the main entrance and lobby, which met us with unpleasant scents of food from Percy’s Breakfast and lingering scents throughout the evening.
I chose Inn on the Square expecting a restful and quality experience, and unfortunately, these issues made the stay less enjoyable than anticipated. I hope you’ll consider addressing these concerns to improve the experience for future guests.
Thank you for your attention to this matter.
Best,
Maximilian A. Welz
