The customer service was good. The hotel is undergoing renovations and there were supplies neatly stacked around, which is understandable. We were lucky and got one of the newly, updated rooms. The shower is excellent and the A/C was nice and cool. Overall, the hotel is clean. The area around the hotel is sketchy. I didn't feel safe walking out after dark. There was a disturbance in the breakfast area one morning that was alarming. They also ran out of clean towels, but I was able to get what I needed in time. The surrounding rooms were noisy. There was loud activity throughout the night....door slamming, loud voices. The room above us was really loud also. I did not complain, just tried to sleep through it. It is located next to a couple of eating places, right across the road from Walmart and other stores. If I had to stay more than one night, I would have found somewhere else. Nothing against the folks working there, they were great. I just didn't feel safe.