This hotel has gone from ok to absolutely terrible. Our family stayed here last weekend and at 3 am, a blaring alarm woke up my whole family including 2 children who were terrified for their lives. I contacted the front desk and they basically said to wait it out. After 30 mins and another alarm goes off after it, I decided we’ve had enough and asked to be moved to another floor. Everyone said they were going to request a refund but when reaching out to the hotel, they simply ignored us. If the front desk would have been less condescending, then it wouldn’t have been so bad. And let’s not forget our post-dinner incident at Cafe Du Sol! We had paid our waitress, gave her extra tip for being wonderful, got up to leave and had the hostess chase us down, grab my arm and loudly say to me in front of the entire casino, “EXCUSE ME! I NEED TO ASK YOU A QUESTION, DID YOU PAY?!” Yes. Yes I did. Completely unprofessional and not even an apology was offered before she realized her mistake and turned back to her stand with a huff. I used to stay here a lot. I gambled here a lot. But after this, I’ll be going elsewhere because this place just doesn’t care about you. Terrible service leads to unsatisfied patrons. Simple as that.