Upon arrival, I was shocked to find:
No air conditioning in the room, making sleep nearly impossible during warm weather.
Mold clearly visible in the bathroom vents and on the walls.
Unsanitary stains on the carpets and bedding.
No security measures or checks upon entry to the hotel premises.
Unresponsive and unhelpful hotel staff who were unwilling or unable to address even basic concerns. For example: on June 17, 2025, the desk person’s response to mentioning the lack of AC was stifling and uncomfortable was, “Well we are all hot in this building. There’s nothing we can do, unless you use the fan in your room.” To which i mentioned that the room didn’t have a plug-in fan and he said, “I’ll let my manager know.” And the next morning, June 18, 2025, I was given a single rotating white fan that didn’t reach from the wall plug.
As a direct result of the lack of AC and poor air quality, I developed a sinus infection that negatively impacted my entire trip. The conditions were so intolerable that i checked out early on June 19th — well before the end of our original stay. I booked alternate accommodations through another platform.
To add further concern, the fact that a property with such severe health and safety issues is listed on Hotels.com deeply undermines my trust the platform.