Dorint Kongresshotel Düsseldorf/Neuss

It was very cold at night

Lobby area is large and nicely decorated, but the place is very big and feels cold

Staff, cleanliness, location, comfortable, excellent.

The staff are very friendly and the hotel's location is ideal for walking into Neuss, with bus & tram stops just outside the hotel grounds. However, during my family's 5-night stay, we did not have the 20 Euro breakfast ... far too expensive … instead we ventured into Neuss and paid no more than 9 Euros each! I would also mention that the indoor bar never seemed to be open, and to top it off, whilst waiting for our taxi to the airport, we thought we'd sit outside in the Bier Garten (as it was gloriously warm), but that was also closed, so we resorted to buying 3 bottled drinks from reception … not quite the same! My final rant is that the toilet in my room (no. 321), was not working for the first 2 days of my stay … fortunately my daughter was in the room next door, so we had to use hers. We did complain to reception on the first day and they sent 'maintenance' up to repair the constant trickling and non-flushing, but alas it was not fixed and remained faulty into our 2nd day. Complained again and said this is not good enough - how can we have a room with no toilet facilities! The maintenance guy went up to repair again and the job was satisfactory - not perfect by any means. My daughter asked for a discount/compensation for this, but we were told to take it up with Expedia as we had paid upfront and did not book direct with the hotel. Reception gave me the manager's email address, so that will be my next job! Anyway, rant over!

The location in the park is super. The surroundings are unique, calming, beautiful and just what we like. The rooms are comfortable for two people and welcoming.

This comfortable hotel is set in a beautiful park, close to Neuss city centre. Great transport links to Düsseldorf etc, the tram stop is right in front of the hotel entrance. Helpful, professional and friendly staff, wonderful breakfast buffet.

Excellent hotel, clean friendly and helpful staff, very near to the town centre with only a 5-10 minute walk .. central train station also with a short walk .. highly recommend this hotel

Quiet location, within walking distance of restaurants and shops

Best Hotel in Neuss.. From the room to the breakfast.. Everything amazing. Only "downside" is that it could be a bit closer to the train station

Restaurant buffet is a bit poor! Better to eat out!