Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service.
The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction.
The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily.
The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles.
Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
