I stayed here three weeks and highly recommend. I was so lucky to pick this place. Hotel is very prompt at responding to communications - I had lots of questions.
Perfect location, just a few minutes walk from the craziness of the "tourist" area, yet in a quiet area so you can get away from the madness.
Important - this hotel is a few hundred meters from the "wet market" which is a cultural experience. Must see, especially if you eat meat! Go at dawn and take a camera! Best nearby coffee - I like "S-Coffee" on Hang Cheu St.
The staff are wonderful - genuinely friendly and helpful. English is very good. Room was clean, and housekeeping was just perfect. Laundry was cheap and fast.
The hotel helped me arrange an overnight trip to Ha Long area. They can arrange trips all over Vietnam. It was easy to set up, and good.
Before you arrive at HAN, be sure to book an airport pick-up using the hotel to arrange it. The hotel adds the cost to your room bill, about $18. The driver will show up with a card with your name on it, and you just collapse into the back seat and let them take you to the hotel. A person from the hotel will come out to meet you at the street. Could not be easier, especially after the long flights (it took me 24 hours). You don't need to find VND to pay the driver, or worry about getting ripped off. It just works!
