We've stayed here before, which is why we chose to stay here again. The individual working at the front desk was not pleasant. She complained about how it was that we had obtained a reservation, as their property was completely booked. By my estimation, based on the few vehicles in the parking lot, this was far from accurate. She also complained that we got our reservation at a rate far below their typical rate. I wasn't sure how I should respond to what she was saying, so I chose to not say anything. The key card did not work, so she had to come out to let us into our room with a physical key and seemed to be quite put out about it.