Although I booked river view, I was given a non-river view. They did switch me to a room with a great view, BUT there were 2 single beds instead of my (booked) queen. They claimed they had no more queen available, which was disappointing as it was my 24th wedding anniversary.
In the room, there was amazingly NO fridge or microwave, and the safe did not work. Considering there was no fridge, we went to get ice, and the machine on our floor was out of order. Next floor up it was working, however.
Somewhere in the night our A/C stopped working. In the morning, they sent up someone from maintenance, Rafael - who deserves 6 stars, and he fixed that as well as the safe. He was very prompt, helpful, and polite, and offered help with anything else we needed.
Finally, there was a nice gym, looking out to the pool deck. However, we did not need that as opening and closing the sliding balcony door was a workout enough.