Mr. Salah Eddine at reception checked us in very fast, in no time and earlier than 3pm, Mr Salah is a genuine professional, welcoming and very helpful. Actually all other staff at valet, cleaners, room service, lifeguards, at the kitchen restaurant were very nice, very helpful, very welcoming with a great smile. The room that I reserved was Delux superior, with a very nice balcony where you can enjoy the lights at night, the view of the gardens and fountains below. The half board reservation was a good value for a good dinner and awesome delicious hot buffet breakfast with plenty of options to suit all taste buds; Chinese, Asian, middle eastern and classical American. Free WiFi, free parking, and free access to beach and pool all were inclusive. If you want to go out for walk at the pearl or to even lagoona shopping mall will be very easy especially at winter. There are plenty of restaurants and coffee shops around. It was really a hidden gem and the best part of it is the staff and reception, thank you very much Mr. Salah Eddine.