When booking, I chose this place because of the reviews and the rates. I knew this wouldn't be a five-star Hilton hotel, but I figured it would be fine for the few days we would be in town. I knew this place would look/ feel cheaper than most hotels, which is fine.
My issue was the hospitality of the staff. You would think people in the hospitality business would prioritize this, but I guess not? Maybe it was a cultural difference? I'm not sure, but what I do know is that the staff was cold/ stand-offish, and honestly just kind of rude. Every single day of our stay, our keys would have to be reset because they would stop working. The staff was annoyed with us for asking for towels, and when I went to the front desk to ask again, she told me no, that I had enough towels already (we had 2, and there were 3 of us in the room). The staff was annoyed in the morning with other guests who were requesting breakfast items from the breakfast area. In all honesty, it just seemed like they hated their job at the hotel, like they hated the hotel, and like they hated their life.... that was the vibe they gave off and it sucked! I've worked at a low-rate hotel before; being kind and generous with your clientele and guests costs nothing. That's what makes a difference between a bad and a great experience. That's what ensures people will return again in the future.