My partner and I chose Hotel Theo for our honeymoon/6th month anniversary but had an underwhelming experience. We were checked into room 811, not the studio with a king bed we booked. It was 35 degrees, and our room had no heat despite the thermostat being set to 78 for hours while we were out. The room smelled of sulfur, and the TV remote was missing. I couldn't reach the front desk from the room phone and had to call from my cell. We reported the issues around 10:30 pm and waited 15-20 minutes for a response. After another call, a staff member gave us a new key for room 311 but couldn't confirm if it had working heat.
We switched rooms for comfort but moved our bags at 11pm without help, only to find the heat was off in the new room too. Adjusting the thermostat to 90 degrees didn’t help; it blew cold air instead. We reported it to the front desk at 10pm but received no follow-up. At 11pm, we learned Engineering wouldn’t arrive until the next morning. Corey, the only attendant, offered blankets we had to collect ourselves in pajamas. A sulfur smell persisted in our room and in the hallway with no explanation.
It was a disappointment. Despite weeks of research, I was confident in our choice to celebrate our new marriage in New Orleans at Hotel Theo. However, the lack of nighttime staffing was frustrating, and it felt insulting to have a cold room while the lobby was comfortable. The 4-star rating doesn't reflect our experience; our best moments were away from Hotel Theo.