Scandic Neptun

My room was cold when I arrived. There was a radiator but I couldn't see how to turn it on. I asked the reception guy and he said when I put the key in it will turn on. 1 hour later the radiator was still cold. I asked him again how I could know if it was going to get warm at some point, he said he didn't know and the manager didn't know either. Not very helpful! He offered another room in the older part of the hotel, saying that they are usually warmer. He gave me a key and I checked it but it was cold too. He didn't offer any solution so I had to ask if he had a portable heater. He did have one that he gave me and that finally worked. But altogether I waited about 2-3 hours to get the room warm!

Close to the beautiful Bergen Harbor, close to shopping shops and restaurants, very friendly and helpful staff, and best breakfast buffet. Surely, I will recommend to family and friends

The hotel is in an excellent location near the waterfront and the ship terminal (for Hurtigruten and other cruise ships). The buffet breakfast is good and is included in the price of the room. Some rooms have outdated bathrooms with poorly functioning showers and others have beautifully remodeled bathrooms. The hallways need some refreshing as does the exterior.

We were there 2 weeks ago & all was fine. This time in a different room, when I took a shower, the water came up in a floor drain & flooded the bathroom. We were given a new room, but the bed frame felt unstable, although it survived the night.

Lovely hotel with responsive staff. Excellent breakfast !

Convenient city center location. Friendly staff. Excellent breakfast.

Room decor and facilities were old and didn't look like they had been renovated in decades. Not enough power points, no convenient place to boil the jug, cupboard door wouldn't shut. In the bathroom no bath mat, weak shower with lukewarm water at best, bath was slippery and high sided and it was scary to get in and out of it without a grab bar (it was a shower over bath). No toiletries were provided, just a soap and shampoo dispenser mounted on the wall. Room smelt of old cigarette smoke. These would have been acceptable had the price been at the level of a budget hotel but not at the price we paid for it. Only redeeming feature was that buffet breakfast was large and varied. Hotel is about 1 km walk from the train station and taxi ride to the airport cost NOK 480.

Other than those pesky Scandinavian doorless showers, all good

Breakfast was amazing! Tons of things to chose from. Bar was great and bartender super friendly and very helpful. Pascals restaurant was superb. Very clean.

The stay was fine. Nothing exceptional, though the breakfast was great. I was really dissapointed with the staff though. I tried to a reserve a 4 am taxi to the airport the day before, but was told it wasn’t necessary because taxis run all the time and it would be a 3 minute wait, max. They also said there was always someone at the desk to call one if I needed it. The next morning, there was no one at the desk. I had to find a cleaning person, who had to call around to find someone. Then I was told I had to have reserved a taxi the day before because it would be up to a 30 minute wait. It was almost that (so after find the hotel clerk and waiting, almost 40 minutes later than planned) and I made it to the airport but I only had about 15 minutes to spare before boarding, which for international travel is too close for comfort. That left the whole experience something to be desired.