We stayed in a family room at NH Salzburg for $450 per night. When we opened the sofa bed to get it ready, there were no linens, no pillowcases, and the comforter was bare. We had to call to ask for fresh linens and an extra towel. If they had at least covered the pillow with a case, I wouldn’t have noticed the stains on it (see attached).
It was frustrating because it’s a family room, yet there were only two towels and breakfast for two people. We had already informed them we’d have an extra person and were willing to pay, but it didn’t seem to be reflected in their system. Because of this, we were even stopped at the breakfast area.
I don’t mean to sound picky, but having to ask for so many basic things made me feel like a difficult guest, which I don’t like. Guests can be demanding, but I don’t want to feel like I’m the “diva” asking for so many things.
Otherwise, the room itself was comfortable, and the location was fine. Overall, I’d give this hotel 3-4 stars, but I hope they can improve on preparing family rooms more thoughtfully in the future, especially considering the price.