2/10 Mediocre
2 de jul de 2025
Broken bed, dirty towels
This place started out weird from the beginning. First I was told to send scans of drivers licenses months in advance. Done. Then 2 weeks out I’m asked to upload IDs of everyone in the party (including the passports of my 2 kids) to some form they need. Ok I did that but here we go again. Surely we don’t need to do it a third time at the lobby… but yep, each individual person needed ID which caused a long line in the lobby.
Ok so let’s put that down to extra security and maybe it’s a good thing. The room itself was fine, big enough for our party of 7 and solid location even with all the construction going on. But when we get into the room one of towels had mildew or some other stains all over it, gross.
Elevators were also a mess, “smart elevators” that take forever, there was always a line. You also have to take 2 separate elevators to get to the valet only parking.
Worst though, was the completely broken bed in one of the rooms. It literally had an entire leg missing and sagged so bad on one side that the frame was almost on the floor.
We tried calling their contact number twice after the first night but couldn’t get through. When we finally reached them through email they offered us a late check out(unusable as we had plans) as compensation, after 1/3 of the occupants hadn’t slept for 2 nights.
Overall a disappointing expensive stay with what could have been a really cool spot. Don’t waste your money staying here.
Rens
Rens, viaje en familia de 2 noches
Comentario de huésped verificado de Hoteles.com
