6/10 Bueno
10 de jun de 2025
Bad guest service
Check in and staff were friendly but some not so helpful, upon arrival our tv didn’t work called front desk they said try this, this etc after that still didn’t work. We were told sry I’m here by myself and basically deal with it. My husband pulled the very heavy dresser out and plugged in a few things and it worked. The next day we were gone most of the day when we got back the dirty towels were still piled neatly in the bathroom were still there and no clean towels were left, the trash that we bagged and left by the door was still there I’m like maybe housekeeping had not been there yet. Do again I called first I was told “well I was told you had the do not disturb sign was out” um no it’s still hanging on the inside of the door then I was told they only go into the rooms for cleaning if you are there 3 days, what? We have stayed in cheap hotels and 5 star hotels, but being how this is a hotel in basically rural Minnesota ( not being a snob we are from rural Iowa) and it was $150 per night kinda shocked about this stuff. I wasn’t expecting turn down service and a mint on my pillow just basic housekeeping. The staff that was there were pleasant but this seemed like management issues. Won’t stay there again and that’s unfortunate as we will be in that area monthly to visit our daughter
Paul
Paul, viaje en familia de 2 noches
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