Dorint Hotel & Sportresort Arnsberg/Sauerland

During the night 19th Nov. to 20th November 2019 there was a fire alarm resulting in immediate evacuation of all hotel guest who later spent more than 2 hours in front of the lobby waiting for safety clearance and loosing probably 3 hours of most needed sleep. I had booked for guest from abroad who had just landed and who were facing a tough business schedule the next day. According to the manager/Receiption all guests should be great full that the fire alarm proved to be still working and all guest should be happy that it may had saved their lives in a real incident. This has been probably one of the most ridiculous answers on behalf of a 4 Star hotel that I ever heard before. No apologies for the false alarm to any guest at all. I am not sure if this manger in charge has understood the basic principles of Hotel customer services at all ? And if he didn't then it can not be expected from anyone of his staff in the front office either. And the real reason seems to always linger at general management level as similar service problems were encountered during previous bookings. I just wasn't aware that the problem is rooted in a general lack of service oriented understanding that seems to goes all the way to the management top level of this hotel.

Second time at this hotel. Starting to look dated but it’s like an old Mercedes! Dependable, works, may not have the fancy mod cons but it more than does the job. No hesitation to stay here & lovely part of Germany.

Decent hotel in the middle of the forest. Walking to town takes its time. Sufficient parking. Reception could be a bit more helpful regarding spa availability and booking. Friendly staff, but the whole place is a bit dated.

Great value and in the middle of mother nature. There is a mini golf place in walking distance

The hotel is an older style resort in a forested area of Germany. It is advertised as a spa/sauna resort although there is extra cost of 15 euro to use the pool/sauna/spa. Overall the room was very clean and comfortable. parking was some distance down the hill from the hotel but wasn't too much of a problem. Breakfast was included

Excellent facility with extensive features, including a pool , hot tub and a full gym. The room was spacious and well appointed. There is no air-conditioning or ceiling fans, which can be a problem in unusually hot weather. We missed that event by 1 or 2 days. Pleasant staff and sumptuous breakfasts.

I stayed here on a road trip back to the UK. Would have liked to stay longer as it's located in a nice old forest and the breakfast was very good.

OK hotel as long as you have a car to get around. Otherwise you need cabs or walk down a long hill. Rooms are non-smoking but balconies and decks are not; keep a window open (no a/c) and you smell cigarettes 24/7.

So me and my buddy got 2 rooms and upon getting the rooms we checked out the both rooms to see how nice they were and they were nice but i found out one of the mini fridges didnt work and the other worked great and we had identical rooms so i went down to inform the front desk that it didnt work and they told me that the fridge was only ment to be decoration and not used and i asked then why is the other fridge in the other room im paying for work and they told me that they werent able to do anything and that i couldnt use their fridge either. So overall not bad but the manager was just overall unprofessional.

Alles sehr gut ! Das einzigste was mir persönlich nicht gefallen hat war die auflösung im TV Programm , leider sehr Pixelig....aber sonst Topp Hotel