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Shangri-La Surabaya

5.0 star property
Luxury hotel in Surabaya with 5 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Couples treatment rooms, sauna, spa tub, steam room, body treatments

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Spa
    Spa
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • 3 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
The price is $63
$76 total
includes taxes & fees
Nov 29 - Nov 30

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Horizon Club Executive 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room - Playful Staycation

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room - Playful Staycation

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bidet
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Club Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Club Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Executive Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive Room Non smoking

  • Sleeps 2
  • 1 King Bed

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$101 total
includes taxes & fees
Dec 1 - Dec 2
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About the neighborhood

Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

What's nearby

  • Ciputra World Mall - 8 min walk
  • Surabaya Zoo - 2 min drive
  • Royal Plaza Surabaya - 6 min drive
  • Tunjungan Plaza - 7 min drive
  • Pakuwon Mall - 8 min drive

Getting around

  • Surabaya (SUB-Juanda) - 36 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Surabaya Gubeng Station - 20 min drive
  • Tandes Station - 21 min drive
  • Free area shuttle

Restaurants

  • ‪Rumah Makan Ramayana - ‬7 min walk
  • ‪The Cafe - ‬10 min walk
  • ‪Citilites Sky Club & Bistro - ‬9 min walk
  • ‪Jamoo Restaurant - ‬1 min walk
  • ‪Mandarin Restaurant - ‬13 min walk

About this property

Shangri-La Surabaya

Placing you within a 10-minute drive of Tunjungan Plaza, Shangri-La Surabaya features a nightclub and a free kids' club. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and JAMOO, one of 5 restaurants, serves breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club.

Languages

English, Indonesian

At a glance

Hotel size

  • 368 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 17
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (USD 5 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:00 AM–10:00 AM
  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Free local shuttle
  • Playground
  • Children's games
  • Outlet covers
  • Lifeguard on site

What to do

  • Tennis lessons
  • Yoga classes
  • Golfing nearby

Working away

  • Business center
  • 14 meeting rooms
  • Conference center (17255 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Spa tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

JAMOO - This restaurant serves breakfast, lunch, and dinner.
Nishimura - This restaurant serves lunch and dinner. Open daily.
Sapore Osteria - This restaurant serves dinner only. Open daily.
Shang Palace - This restaurant serves lunch and dinner. Open daily.
Desperados Bar & Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 24.63 per person

Children & extra beds

  • Rollaway beds are available for USD 450000.0 per night

Parking

  • Valet parking costs USD 5 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a security system and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya offer free cancellation for a full refund?
Yes, Shangri-La Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Shangri-La Surabaya?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Shangri-La Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Shangri-La Surabaya?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Shangri-La Surabaya?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Surabaya and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Surabaya also has a nightclub, a waterslide, and a sauna, as well as a steam room, a picnic area, and a garden.
Are there restaurants at or near Shangri-La Surabaya?
Yes, there are 5 onsite restaurants.
What's the area around Shangri-La Surabaya like?
Shangri-La Surabaya is a short 8-minute walk from Ciputra World Mall and 19 minutes' walk from Al-Akbar Mosque.

Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

The staff is just wonderful, i have come here many years and always look forward to come back.
Keld, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

Andrew, 1-night trip
Verified Expedia guest review

8/10 Very Good

Thatcher, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Expedia guest review

2/10 Poor

Glorianne, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Richard, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Refurbished rooms are great!
The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Peng Eng Peter, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Nickol, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Norman, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Heesung, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Jinhao, 4-night trip
Verified Expedia guest review

8/10 Very Good

Ramasamy, 3-night business trip
Verified Hoteles.com guest review

6/10 Good

Rohit, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Elaine, 1-night business trip
Verified Hoteles.com guest review

8/10 Very Good

전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Terry, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Heesung, 2-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Excellent
Amazing staff! Lovely hotel, will come back for sure!
Julian, 1-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Just ok
Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated.
1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Very comfortable stay
We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.
Meghan, 17-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Bima, 1-night trip
Verified Expedia guest review

8/10 Very Good

Great hotel near Ciputra World Surabaya
The hotel was great, the only complaint was that the pool was closed.
1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

The breakfast is excellent, the staff are very friendly, good location and good price, we will stay there again next time.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent.
Very calm and nice
KOSEN, 1-night family trip
Verified Hoteles.com guest review