We had a dreadful check in, my worst check in ever. Upon arrival the reception notified us that the System cancelled our booking, after travelling for more than 10 hours, being tired already, this was not good news.
The manager was called, no sympathy, not re-assurance, the were just busy on the phone and on the system the whole time, we showed them our confirmed and paid booking and we also show our bank statement where the money was deducted.
After an hour of standing around, not knowing what is happening, they finally gave us a room.
No compensation, no sympathy, nothing.
Room was very nice, large, great bathroom, but the bathroom is just a bit smelly, we did report it.
Nice TV with various channels.
Breakfast was amazing, but all staff at the Cascades are unfriendly, which was not nice.
Would rather stay at one of the other places in future.